Terms of Service

Last Updated on 15 June 2022

Please read before creating an account!

This user agreement covers the terms and conditions for users of any of the services provided by or anyhow related to us (MuhRO) including, but not limited to, MuhRO game server, website, and forums (the “Services”). This Agreement does not apply to any third parties, such as Discord, Paypal, Facebook and Youtube, even when you use them to make payments to us or to interact with the MuhRO staff or community.
Carefully read this Agreement, our Privacy Policy and our Rules, as they will regulate your use of the Services, our use of your data, and the rules you have to follow in order to continue using the Services.

Please read this Agreement carefully to understand it well before using the Services. By creating an account with us and clicking the "Create My Account" button, you agree to the terms of this Agreement. If you do not agree, you may not create an account with us. We may update this Agreement at any time. When we do, we will alter the updated date at the top of this page and send a communication by e-mail. We recommend that users frequently check this page for any changes and to stay informed about their rights and responsibilities when using the Services.

1. Your Account

1.1. You are eligible to use a Service account (“Account”) only if you are (i) a "natural person,” (ii) at least 18 years of age or older, and (iii) of the age of majority in your place of residence and legally able to enter into and be bound by such an agreement according to the laws of your country, (iv) do not hold or own any other account regardless of its status. By accepting this Terms of Service, you hereby represent and warrant that you meet each of these eligibility requirements.

1.2. If you are eligible to use the Services, you must create a master account at https://muhro.eu in order to create a game account in order to play the MuhRO game server.

1.2.1. While being logged in with your master account you are allowed to create multiple game accounts

1.3. You may not share your Account or the Login Information with anyone other than as expressly set forth herein. You are responsible for maintaining the confidentiality of your Account and the Login Information, and you will be responsible for all uses of the Login Information, including purchases, whether or not authorized by you. In the event you become aware of or reasonably suspect any breach of security, including without limitation any loss, theft, or unauthorized use of your Account or disclosure of the Login Information, you must immediately notify MuhRO Staff.

1.4. You may not select a account / character name that is offensive, defamatory, vulgar, obscene, sexually explicit, racially, ethnically, or otherwise objectionable, or that misappropriates or infringes the rights of any third party, or falsely indicative of an association with MuhRO

2. Our offering of the services

2.1. When you create an account, you will be able to use the full functionalities of the Services. You understand and agree that the services are provided in an “as-is” basis, and no warranties (express or implied) or intellectual property licenses are provided by us, including compatibility with certain hardware and/or third party software, functionality, reliability, quality, or suitability for a particular purpose.

2.2. We reserve the right, at our sole discretion and without any obligation, to make changes to, or correct any error or omissions in any portion of the Service and/or Content. You agree that you do not have any expectations that the Services or any part of the Services will function or continue to function in a particular way, or be compatible with a particular set of hardware or third party software.

2.3. To the maximum extent permitted in your jurisdiction, we shall not be liable towards you for any damages of any kind (including indirect, incidental, loss of business or of profits) resulting from your use of the Services. Under no circumstances shall our liability towards you exceed any amounts you have paid to us in connection with the Services.

2.4. We may, at our sole discretion, stop offering the Services for a particular region or worldwide. If we decide to stop offering the Services for your region, for any reason, you will have no recourse, and you will not be entitled to any compensation or refunds.

3. Your conduct when using the services

3.1. Your use of the Services is conditioned to maintaining an account in good standing. This means that you must comply with all laws, rules a regulations of your jurisdiction, as well as with our Rules.

3.2. You hereby declare that you have read and understood the Rules, and you will follow them during the entirety of your use of the Services.

3.3. In addition to the Rules, you agree to follow any instructions given to you by the MuhRO Staff (identified by the [GM] tag in game) regarding your conduct in game. Please note that the MuhRO Staff will never ask you for your account information. If you are asked for your account information by anyone who claims to be a member of the MuhRO Staff, do not provide any information, and please make a report on our Forums.

3.4. You acknowledge and agree that Clauses 3.1 to 3.4 of this agreement also apply to your behavior outside the Services, as long as it is in direct connection to the Services (such as Discord servers for parties or guilds). If you use any third-party services to break or attempt to break this Agreement or the Rules, it will be equated to a violation of this Agreement as if you were using the Services.

3.5. While using the Services, you may input certain information that will be displayed to the public, such as messages and names. You agree that the information you send through the Services does not contain any personal information, and does not violate the rights of any third parties.

3.6. You agree to hold us harmless against any and all claims, complaints or damages resulting from your misuse of the Services or from the information you send through the Services, including lost profits, loss of goodwill and legal fees.

4. Electronic items and MuhRO Cash Points

4.1. During your use of the Services, you may opt to purchase MuhRO Cash Points to spend on electronic items in our in-game store, which do not have real world value.

4.1.1. We may, at our sole discretion, block certain territories, countries or regions from purchasing MuhRO Cash Points. This does not affect any other aspect of the Service. We may expand this list at any time by updating this Agreement.

4.2. Purchase of MuhRO Cash Points is purely optional, and whether your purchase MuhRO Cash Points will not affect the standing of your account or your access to the Services. In addition to being purchased, MuhRO Cash Points can also be obtained for free by doing certain activities in-game.

4.3. When you purchase MuhRO Cash Points with us, you acknowledge that you do not own any of the in-game items you obtain by spending the MuhRO Cash Points, which are electronic items provided to you solely while you maintain an account with us and the Services remain available. You have no ownership or property interest in the MuhRO Cash Points or any electronic items tied to your account.

4.3.1. This means that, if your account is suspended or terminated, or if we stop offering the Services in your region, you will lose access to any unspent MuhRO Cash Points and any items you have purchased by spending MuhRO Cash Points. You will not be refunded for these MuhRO Cash Points.

4.4. Purchases of MuhRO Cash Points are final and non-refundable. You are not entitled to chargeback any of your MuhRO Cash Points purchases under any circumstances, and initiating such a process will result in account termination. If you make any MuhRO Cash Points purchases and the MuhRO Cash Points are not delivered to your account, please contact the MuhRO Staff.

4.5. We are not responsible for your use of the MuhRO Cash Points or the electronic items, and you acknowledge and agree that we will not be liable for any misuse of the MuhRO Cash Points or the electronic items that results in their loss, deletion, transfer to another account or any other kind of damage or loss.

4.6. The purchase of MuhRO Cash Points is done through a third party payment provider. We do not process your payment information, and we do not have access to any of your payment information. We are not responsible for your relation with the third party payment provider, which is subject to its own terms of service.

4.7. We reserve the right to, at any time, remove any electronic items from your account if, in our sole discretion, we judge that those items have been obtained in violation of this Agreement or our Rules.

5. Account suspension and termination

5.1. You may stop using MuhRO services at any time. If you would like to have your account(s) and all of your data deleted from the server, please contact the MuhRO Staff. In the event of termination either by you or by the owner, you are not entitled to any compensation and no reimbursement of donations shall take place.

5.2. We may terminate or temporarily suspend your account if we determine, in our sole discretion, that you have violated the terms of this Agreement or our Rules, if we stop offering the Services in your region, or if we are legally required to do so. By creating your account, you declare that you have read and understood the Rules.

5.2.1. When we terminate or temporarily suspend an account, we may, in our sole discretion, include all accounts used by the same individual. If you, in violation of this Agreement, have shared your account with an individual who has their account terminated or suspended, your account may also be affected, and you will have no recourse to this, as you violated this Agreement by sharing your account.

5.3. If your account is terminated, you will no longer have access to the Services, including any of the items or MuhRO Cash Points associated to your account. You will not be entitled to any refunds or to recover any items in your account, including any items lent by friends.

5.4. If your account is temporarily suspended, you will lose access to the Services for a specified period of time, including any of the items or MuhRO Cash Points associated to your account. After the suspension period is over, you may access your account normally.

5.5. If you violated this Agreement or the Rules but we, in our sole discretion, have judged that your violation does not warrant account termination or suspension, we may apply alternate methods of punishments, such as restrictions in certain functionalities of the Services (for example, the ability to send messages). This will be decided on a case-by-case basis by the applicable member of the MuhRO Staff.

6. Privacy and cookies

6.1. During your use of the Services, we will process certain personal information connected to you, as per our Privacy Policy.

6.2. We use cookies, which are small pieces of data placed on your device for record keeping, to authenticate your login to the MuhRO website. If you do not wish to receive cookies, you may disable this through your browser’s privacy settings.

7. General terms

7.1. MuhRO may assign this agreement to a third party at any time. You may not assign this agreement without MuhRO’s prior written consent.

7.2. This Agreement, together with the Privacy Policy, represent the entire agreement between you and MuhRO, and supersede any prior agreements between you and MuhRO.

7.3. Failure to enforce any of the terms of this Agreement shall be considered a mere liberality, and cannot be interpreted as a waiver or novation. The parties may enforce any of the terms of this Agreement at any time.

7.4. This Agreement lasts from the date you accept it for as long as you use the Services. Sections 2.3 and 3.6 shall survive the termination of this Agreement.

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